If you’ve provided your driver licence detailsĮmail us at to cancel your current photo driver licence card and arrange for a replacement (it will cost $38.20). You may also need to request a new credit/debit card. If you’ve provided your credit card or banking detailsĬontact your bank immediately and ask them to stop the suspicious payments. bookmarking our web pages or transactions you use often, so you don't need to click through to them from an email.going to our genuine website (and searching for the information or transaction you need.If you've hovered over buttons or links in an email, and you're unsure whether you can trust them, don't click on them. Instead, you could try: Netsafe’s information on scams (external link) Alternatives to clicking on buttons or links New Zealand Police’s information on scams (external link)ĬERT NZ’s information on scams (external link) If we confirm we think the communication is a scam, you can also report it to your local police, CERT NZ or Netsafe. You can also complete the form to report any other kind of suspicious communication. Check that your device is protected by anti-virus and anti-spyware.Send or tell us about the email by completing the Report a phishing scam form, then move the email to your junk folder in case we or the police need it later.Don’t give out your personal details, driver licence details or payment details.Hover over them with your mouse to view the website address they’ll take you to. Don’t click on any buttons or links in the email.If you think you’ve received something suspicious Hover your mouse over buttons or links (but don’t click on them) to see if they’ll take you to a genuine government (govt) website. It might include buttons or links that are malicious and will take you to a fake website.Scammers don’t know that specific information, so can’t include it. For example, when we email you to say your vehicle licence (rego) is due, we include your specific details like your plate number, vehicle make and rego expiry date. It might be missing specific details that you’d expect us to know.The email, phone call or text may be threatening.Genuine emails from us come from or email addresses may look similar, but won’t be correct (scam examples include .nz,, , nzta.nz, ).
We appreciate your patience as we work through these reports.Ī phishing scam is an email, call or text from someone pretending to be us. We are experiencing high volumes of reports due to a large-scale phishing campaign that is targeting New Zealanders. SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emailsĬONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. We apologise for any inconvenience.ĮASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool (external link) ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience caused.ĬOVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more We are working to resolve the services as soon as possible. ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times.
0 kommentar(er)
